Privacy Policy

Carpet Cleaners Fulham Privacy Policy

This Privacy Policy explains how Carpet Cleaners Fulham collects, uses, stores, and protects personal data relating to customers in the Fulham area, and how we comply with the UK General Data Protection Regulation and applicable data protection laws. It also explains your rights in relation to your personal data and how you can exercise them.

This Privacy Policy applies to all Carpet Cleaners Fulham customers in our service area, including individuals and businesses who book or use our carpet cleaning and related services, make enquiries, or interact with us in any way where personal data is provided.

Who We Are and Scope of This Policy

Carpet Cleaners Fulham is a carpet and upholstery cleaning service provider operating in the Fulham area. In relation to the personal data that we collect and process about you, we act as the data controller. This means we determine the purposes and means of processing your personal data.

This Privacy Policy covers personal data collected through our customer communications, bookings, quotations, invoices, and any other interactions relating to our services in the Fulham area.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you, depending on how you interact with us:

Identification and contact details: name, address, service address, billing address, and similar contact details.

Communication details: email content, messages you send to us, and notes of our communications with you regarding enquiries, bookings, and feedback.

Service and booking information: details of requested services, dates and times of appointments, access instructions for the property, and any relevant notes you provide relating to the service.

Payment and transaction data: information relating to payments you make to us and receipts we issue, such as payment method, transaction date, and amount. We do not store full payment card details if payments are processed through third-party payment providers.

Technical and usage data: where applicable, limited technical data about how you interact with any online booking tools or digital services we may offer, such as device type and general usage patterns. We do not seek to identify you through technical data alone unless it is necessary for security or service purposes.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, or communicate with us about our services. This may occur by phone, in person, via online forms, or through other communication channels we use.

We may also collect personal data indirectly where it is provided by a third party in the course of arranging services for you, such as a landlord, letting agent, or relative who books a cleaning service on your behalf. In such cases, we will treat your personal data in accordance with this Privacy Policy.

Lawful Basis for Processing Your Data

We will only process your personal data where we have a lawful basis under the UK General Data Protection Regulation. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Performance of a contract: where processing is necessary to enter into or perform a contract with you, such as handling your booking, providing cleaning services, and managing payments.

Legitimate interests: where processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include managing and improving our services, responding to enquiries, preventing fraud, and maintaining accurate business records.

Legal obligations: where processing is necessary for us to comply with legal and regulatory requirements, such as tax and accounting obligations or responding to requests from public authorities.

Consent: in limited cases, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage services: including processing bookings, confirming appointments, delivering cleaning services at your premises, and managing service-related communications.

To manage payments and invoices: including issuing invoices, recording payments, processing refunds where applicable, and maintaining accounting records.

To communicate with you: including responding to enquiries, handling complaints or feedback, and providing information related to your appointments or any changes to our terms or policies.

To improve our services: including reviewing customer feedback and service history to improve our processes, training our staff, and developing our service offering.

To maintain security and prevent fraud: including verifying identity where appropriate, preventing unauthorised access to customer data, and protecting our business operations.

To comply with legal and regulatory requirements: including the retention of records required by law and responding to lawful requests from public authorities.

Data Sharing and Use of Processors

We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy, and only where we have a lawful basis to do so.

Service providers acting as data processors: such as payment processing providers, IT and cloud storage providers, and customer management systems that process personal data on our behalf and under our instructions. We ensure such providers are bound by contracts that require them to protect your personal data and process it only in accordance with our instructions and applicable data protection law.

Professional advisers: such as accountants or legal advisers, where necessary for our legitimate interests and to comply with legal obligations.

Public authorities and regulators: where we are required by law to disclose certain information, or where a disclosure is necessary to protect our rights, property, or safety or that of our customers and others.

We do not sell or rent your personal data to third parties. If we ever propose to share your data in a way not covered by this Privacy Policy, we will inform you and, where required, obtain your consent.

International Data Transfers

Where our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with data protection law. These safeguards may include the use of standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of providing our services, meeting legal, accounting, or reporting requirements, and resolving disputes.

In general, we retain customer and transaction records for a period consistent with statutory and regulatory requirements, often up to several years after the end of the customer relationship. When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

How We Protect Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to employees and service providers who need it for legitimate business purposes and ensuring that they are subject to confidentiality obligations.

While we take reasonable steps to protect your personal data, no transmission or storage system can be guaranteed to be completely secure. We review and update our security measures on an ongoing basis to adapt to changing risks.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Carpet Cleaners Fulham customers in our service area, subject to certain conditions and legal limitations.

Right of access: you have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, along with information about how it is used.

Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent.

Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual communication channels you use to reach Carpet Cleaners Fulham.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a regulatory authority, and we encourage you to contact us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the effective date of the policy and take appropriate steps to inform you where necessary. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.